Aisera vs Decagon
A side-by-side comparison of Aisera and Decagon — pricing, free tiers, and who each tool is genuinely best for.
| Tagline | Agentic AI for IT, HR, and customer service at scale | AI concierge that resolves most support tickets autonomously |
| Category | AI Customer Support | AI Customer Support |
| Pricing | Custom enterprise pricing only; contact sales. No self-serve plans. | Custom enterprise pricing; contact sales — no public tiers. |
| Free tier | ||
| Best for | Large enterprises needing one AI platform to unify IT helpdesk, HR service, and customer service automation. | Enterprise and mid-market teams needing high-autonomy agents that take real actions across systems, not just answer questions. |
| Not for | Teams with a single-channel use case or companies not on enterprise software stacks. | Small businesses or teams needing self-serve setup — Decagon is a white-glove enterprise product. |
| Use cases | IT helpdesk auto-resolution HR service request automation Customer query deflection Multi-department orchestration | Autonomous ticket resolution Refund and subscription management Multi-channel deflection Voice support |
| Visit Aisera | Visit Decagon |