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AI Customer Support Tools

AI chatbots and helpdesk agents that resolve tickets and answer customers automatically.

See the top picks
12 tools
Intercom Fin

AI agent built on Intercom that resolves support conversations autonomously

Automated ticket resolution
AI live chat support
Intercom seats from ~$29/seat/mo; Fin charges ~$0.99 per resolution (usage-based). Approximate.Visit
Ada

AI customer service automation platform for enterprise support teams

Enterprise support automation
Multilingual customer service
Custom enterprise pricing (quote-based); no public self-serve tier. Approximate.Visit
Tidio

Live chat and AI chatbots for small and growing online businesses

Free tier
Ecommerce live chat
AI chatbot for Shopify
Free plan; paid plans from ~$29/mo; Lyro AI add-on priced by conversations. Approximate.Visit
Zendesk AI

AI agents and copilots layered across the Zendesk support suite

Ticket triage automation
Agent copilot suggestions
Zendesk Suite from ~$55/agent/mo; advanced AI add-on priced per agent or resolution. Approximate.Visit
Forethought

Generative AI platform for automated support resolution and triage

Support ticket automation
Predictive ticket triage
Custom enterprise pricing (quote-based). Approximate.Visit
Sierra

Conversational AI agents for enterprise customer experience

Branded AI customer agent
Transactional support automation
Custom enterprise pricing, largely outcome-based per resolution. Approximate.Visit
Chatbase

Build custom AI support chatbots trained on your own data

Free tier
Custom AI chatbot from docs
Website support assistant
Free trial; paid plans from ~$40/mo with usage-based message credits. Approximate.Visit
Crisp

All-in-one messaging and AI chatbot suite for small businesses

Free tier
Shared team inbox
Website live chat
Free plan; paid plans from ~$45/mo per workspace. Approximate.Visit
Freddy AI (Freshworks)

AI agents and copilots across Freshworks' Freshdesk support platform

Free tier
Self-service deflection
Agent reply drafting
Freshdesk paid plans from ~$15/agent/mo; Freddy AI Agent priced per resolution session. Approximate.Visit
Ultimate (Zendesk)

AI customer support automation for chat and ticketing at scale

Multilingual ticket automation
Chat and email deflection
Custom enterprise pricing (quote-based). Approximate.Visit
Kustomer

CRM-first customer service platform with built-in AI agents

CRM-based support
Omnichannel customer service
Paid plans from ~$89/user/mo; AI features priced separately. Approximate.Visit
Gorgias

AI-powered helpdesk built for ecommerce and Shopify stores

Ecommerce customer support
Shopify order automation
Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate.Visit