Chatbase vs Decagon

A side-by-side comparison of Chatbase and Decagon — pricing, free tiers, and who each tool is genuinely best for.

	Chatbase	Decagon
Tagline	Build custom AI support chatbots trained on your own data	AI concierge that resolves most support tickets autonomously
Category	AI Customer Support	AI Customer Support
Pricing	Free trial; paid plans from ~$40/mo with usage-based message credits. Approximate.	Custom enterprise pricing; contact sales — no public tiers.
Free tier
Best for	Startups, agencies, and SMBs wanting a fast, no-code custom AI chatbot trained on their own content.	Enterprise and mid-market teams needing high-autonomy agents that take real actions across systems, not just answer questions.
Not for	Large enterprises needing deep helpdesk integrations, advanced compliance, and dedicated support SLAs.	Small businesses or teams needing self-serve setup — Decagon is a white-glove enterprise product.
Use cases	Custom AI chatbot from docs Website support assistant Lead generation chatbot Internal knowledge bot Embeddable AI widget	Autonomous ticket resolution Refund and subscription management Multi-channel deflection Voice support
	Visit Chatbase	Visit Decagon

Choose it if: Startups, agencies, and SMBs wanting a fast, no-code custom AI chatbot trained on their own content.

Choose it if: Enterprise and mid-market teams needing high-autonomy agents that take real actions across systems, not just answer questions.