Intercom Fin vs Lorikeet

A side-by-side comparison of Intercom Fin and Lorikeet — pricing, free tiers, and who each tool is genuinely best for.

	Intercom Fin	Lorikeet
Tagline	AI agent built on Intercom that resolves support conversations autonomously	AI concierge that solves complex support cases end-to-end
Category	AI Customer Support	AI Customer Support
Pricing	Intercom seats from ~$29/seat/mo; Fin charges ~$0.99 per resolution (usage-based). Approximate.	Subscription/quote-based pricing; no public tiers — contact sales.
Free tier
Best for	Companies that want a top-tier AI resolution agent tightly integrated with a full-featured support inbox and outbound messaging.	Fast-growing tech companies whose support requires agents to take actions in Stripe, Shopify, or other business systems.
Not for	Teams wanting a cheap, flat-rate chatbot without per-resolution usage costs or a broader platform commitment.	Teams needing only FAQ-style deflection — Lorikeet's value is action-taking for complex cases.
Use cases	Automated ticket resolution AI live chat support Help center deflection Human handoff workflows Omnichannel customer support	Complex case resolution Payment/subscription management Multi-step workflow automation Escalation to humans
	Visit Intercom Fin	Visit Lorikeet

Choose it if: Companies that want a top-tier AI resolution agent tightly integrated with a full-featured support inbox and outbound messaging.

Choose it if: Fast-growing tech companies whose support requires agents to take actions in Stripe, Shopify, or other business systems.