Chatbase vs Gorgias

A side-by-side comparison of Chatbase and Gorgias — pricing, free tiers, and who each tool is genuinely best for.

	Chatbase	Gorgias
Tagline	Build custom AI support chatbots trained on your own data	AI-powered helpdesk built for ecommerce and Shopify stores
Category	AI Customer Support	AI Customer Support
Pricing	Free trial; paid plans from ~$40/mo with usage-based message credits. Approximate.	Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate.
Free tier
Best for	Startups, agencies, and SMBs wanting a fast, no-code custom AI chatbot trained on their own content.	Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.
Not for	Large enterprises needing deep helpdesk integrations, advanced compliance, and dedicated support SLAs.	Non-ecommerce B2B or enterprise teams needing complex, non-retail support workflows.
Use cases	Custom AI chatbot from docs Website support assistant Lead generation chatbot Internal knowledge bot Embeddable AI widget	Ecommerce customer support Shopify order automation AI ticket resolution Social and chat support Support-driven sales
	Visit Chatbase	Visit Gorgias

Choose it if: Startups, agencies, and SMBs wanting a fast, no-code custom AI chatbot trained on their own content.

Choose it if: Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.