Gorgias is worth it if ecommerce and dtc brands on shopify wanting an ai helpdesk that handles order questions and boosts sales. It's not the right pick if non-ecommerce b2b or enterprise teams needing complex, non-retail support workflows. Paid from about $10/mo.

Gorgias is AI-powered helpdesk built for ecommerce and Shopify stores. It's best for ecommerce and dtc brands on shopify wanting an ai helpdesk that handles order questions and boosts sales.

Does Gorgias have a free tier?

Gorgias does not offer a permanent free tier; check the site for trials.

What are the best Gorgias alternatives?

Top alternatives include Intercom Fin, Ada, Tidio. See the full comparison on our Gorgias alternatives page.

Gorgias

AI-powered helpdesk built for ecommerce and Shopify stores

AI Customer Support

ecommerce

helpdesk

shopify

ai-agent

customer-support

Gorgias is AI-powered helpdesk built for ecommerce and Shopify stores. Best for ecommerce and dtc brands on shopify wanting an ai helpdesk that handles order questions and boosts sales. Pricing: Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate..

See Gorgias pricing, plans & free tier →

Overview

Gorgias is a helpdesk designed for ecommerce that centralizes support across email, chat, and social, with AI agents that resolve order-related questions automatically. It integrates deeply with Shopify, BigCommerce, and Magento to pull order data and trigger actions. It's a favorite of online retailers wanting support that also drives revenue.

Best for

Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.

Not for

Non-ecommerce B2B or enterprise teams needing complex, non-retail support workflows.

What people use it for

Ecommerce customer support

Shopify order automation

AI ticket resolution

Social and chat support

Support-driven sales

Alternatives to Gorgias

Compare all alternatives →

Other AI Customer Support tools worth comparing.

Intercom Fin

AI agent built on Intercom that resolves support conversations autonomously

Automated ticket resolution

AI live chat support

Intercom seats from ~$29/seat/mo; Fin charges ~$0.99 per resolution (usage-based). Approximate.Visit

Gorgias vs Intercom Fin

Ada

AI customer service automation platform for enterprise support teams

Enterprise support automation

Multilingual customer service

Custom enterprise pricing (quote-based); no public self-serve tier. Approximate.Visit

Gorgias vs Ada

Tidio

Live chat and AI chatbots for small and growing online businesses

Free tier

Ecommerce live chat

AI chatbot for Shopify

Free plan; paid plans from ~$29/mo; Lyro AI add-on priced by conversations. Approximate.Visit

Gorgias vs Tidio

Zendesk AI

AI agents and copilots layered across the Zendesk support suite

Ticket triage automation

Agent copilot suggestions

Zendesk Suite from ~$55/agent/mo; advanced AI add-on priced per agent or resolution. Approximate.Visit

Gorgias vs Zendesk AI

Frequently asked questions

Is Gorgias worth it?: Gorgias is worth it if ecommerce and dtc brands on shopify wanting an ai helpdesk that handles order questions and boosts sales. It's not the right pick if non-ecommerce b2b or enterprise teams needing complex, non-retail support workflows. Paid from about $10/mo.
What is Gorgias?: Gorgias is AI-powered helpdesk built for ecommerce and Shopify stores. It's best for ecommerce and dtc brands on shopify wanting an ai helpdesk that handles order questions and boosts sales.
How much does Gorgias cost?: Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate.
Does Gorgias have a free tier?: Gorgias does not offer a permanent free tier; check the site for trials.
What are the best Gorgias alternatives?: Top alternatives include Intercom Fin, Ada, Tidio. See the full comparison on our Gorgias alternatives page.