Crisp vs Gorgias

A side-by-side comparison of Crisp and Gorgias — pricing, free tiers, and who each tool is genuinely best for.

	Crisp	Gorgias
Tagline	All-in-one messaging and AI chatbot suite for small businesses	AI-powered helpdesk built for ecommerce and Shopify stores
Category	AI Customer Support	AI Customer Support
Pricing	Free plan; paid plans from ~$45/mo per workspace. Approximate.	Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate.
Free tier
Best for	Small businesses wanting an affordable all-in-one messaging suite with built-in AI replies and multichannel inbox.	Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.
Not for	Large enterprises requiring sophisticated AI resolution analytics and complex routing.	Non-ecommerce B2B or enterprise teams needing complex, non-retail support workflows.
Use cases	Shared team inbox Website live chat WhatsApp and Messenger support AI reply suggestions Knowledge base + chatbot	Ecommerce customer support Shopify order automation AI ticket resolution Social and chat support Support-driven sales
	Visit Crisp	Visit Gorgias

Choose it if: Small businesses wanting an affordable all-in-one messaging suite with built-in AI replies and multichannel inbox.

Choose it if: Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.