Decagon vs Tidio
A side-by-side comparison of Decagon and Tidio — pricing, free tiers, and who each tool is genuinely best for.
| Tagline | AI concierge that resolves most support tickets autonomously | Live chat and AI chatbots for small and growing online businesses |
| Category | AI Customer Support | AI Customer Support |
| Pricing | Custom enterprise pricing; contact sales — no public tiers. | Free plan; paid plans from ~$29/mo; Lyro AI add-on priced by conversations. Approximate. |
| Free tier | ||
| Best for | Enterprise and mid-market teams needing high-autonomy agents that take real actions across systems, not just answer questions. | Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent. |
| Not for | Small businesses or teams needing self-serve setup — Decagon is a white-glove enterprise product. | Large enterprises needing deep customization, advanced routing, and dedicated compliance controls. |
| Use cases | Autonomous ticket resolution Refund and subscription management Multi-channel deflection Voice support | Ecommerce live chat AI chatbot for Shopify Lead capture chatbots FAQ automation Small business customer support |
| Visit Decagon | Visit Tidio |