Ultimate (Zendesk)
AI customer support automation for chat and ticketing at scale
Overview
Ultimate is a customer support automation platform that uses generative AI to resolve conversations across chat and email in many languages, now part of Zendesk. It connects to leading helpdesks and CRMs to automate repetitive tickets and measure resolution rates. It targets mid-market and enterprise support operations.
Mid-market and enterprise teams wanting multilingual AI ticket automation that layers onto existing helpdesks.
Small businesses seeking simple self-serve setup and transparent low pricing.
What people use it for
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