Are there genuinely free AI customer support tools?

Yes — 11 ai customer support tools in our directory offer a free tier or free plan, including Tidio, Chatbase, Crisp. Check each tool's free-tier limits before committing.

Do free AI customer support tools have limits?

Almost always. Free tiers typically cap usage, features, or output quality. We list each tool's pricing so you can see where the free plan ends and paid begins.

Best Free AI Customer Support Tools (2026)

The best free AI customer support tool is Tidio — Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent. 11 ai customer support tools in our directory offer a free tier, including Tidio, Chatbase, Crisp. Each entry below shows its real free-tier limits and where paid plans start.

See all Customer Support tools (incl. paid) →

#1
Tidio
Free tier
Live chat and AI chatbots for small and growing online businesses
Best for: Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent.
Not for: Large enterprises needing deep customization, advanced routing, and dedicated compliance controls.
Free plan; paid plans from ~$29/mo; Lyro AI add-on priced by conversations. Approximate.
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#2
Chatbase
Free trial
Build custom AI support chatbots trained on your own data
Best for: Startups, agencies, and SMBs wanting a fast, no-code custom AI chatbot trained on their own content.
Not for: Large enterprises needing deep helpdesk integrations, advanced compliance, and dedicated support SLAs.
Free trial; paid plans from ~$40/mo with usage-based message credits. Approximate.
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#3
Crisp
Free tier
All-in-one messaging and AI chatbot suite for small businesses
Best for: Small businesses wanting an affordable all-in-one messaging suite with built-in AI replies and multichannel inbox.
Not for: Large enterprises requiring sophisticated AI resolution analytics and complex routing.
Free plan; paid plans from ~$45/mo per workspace. Approximate.
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#4
Freddy AI (Freshworks)
Free tier
AI agents and copilots across Freshworks' Freshdesk support platform
Best for: Mid-market teams on Freshdesk/Freshchat wanting integrated AI deflection and agent assist at competitive pricing.
Not for: Companies not using Freshworks who want a fully standalone chatbot.
Freshdesk paid plans from ~$15/agent/mo; Freddy AI Agent priced per resolution session. Approximate.
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#5
eesel AI
Free trial
Self-serve AI teammate that lives inside your helpdesk
Best for: SMBs and mid-market teams wanting a fast, self-serve AI agent inside their existing helpdesk without heavy implementation.
Not for: Enterprises needing deep CRM integrations, custom voice agents, or white-glove onboarding.
Paid plans based on resolution volume; free trial offered — check website for current tiers.
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#6
Twig
Free tier
Autonomous AI support with transparent per-ticket pricing
Best for: B2B SaaS and fintech support teams wanting transparent per-ticket pricing without long-term enterprise contracts.
Not for: High-volume consumer support where per-ticket pricing becomes costly versus seat-based models.
Reportedly ~$5 per resolved ticket; free tier includes ~100 answers. Self-serve setup.
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#7
DevRev
Free tier
AI support platform bridging tickets and product dev
Best for: SaaS product companies wanting to close the loop between support tickets and engineering bug/feature workflows.
Not for: Pure support teams with no product-engineering overlap — the product-dev integration is core to its value.
Starter ~$19.99/user/mo, Pro ~$59.99/user/mo; AI deflection add-on consumption-based; Enterprise by negotiation.
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#8
Botpress
Free tier
Developer-friendly AI chatbot builder with LLM support
Best for: Developer teams wanting a flexible, LLM-native chatbot builder with self-host or cloud options
Not for: Non-technical teams looking for a fully managed, no-code customer support bot out of the box
Free tier available; paid plans scale with usage (verify current pricing on site)
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#9
Voiceflow
Free tier
Collaborative platform to design and deploy AI agents
Best for: CX and product teams who want to collaboratively design and ship AI support agents visually
Not for: Teams that need a fully managed SaaS support platform with built-in ticketing and agent queues
Free sandbox plan available; paid team plans from ~$80/editor/mo (verify on site)
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#10
Landbot
Free tier
No-code conversational chatbot builder for web and WhatsApp
Best for: Marketing and support teams wanting a no-code bot builder for web chat and WhatsApp flows
Not for: Teams needing enterprise-grade AI reasoning, deep ticketing integration, or complex agent routing
Free plan available with limited chats; paid plans from ~$45/mo (verify on site)
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#11
My AskAI
Free tier
Instant AI support agent trained on your own content
Best for: Small to mid-sized teams wanting a quick AI deflection layer trained on their existing help docs
Not for: Enterprises needing custom LLM fine-tuning, complex escalation logic, or voice support
Free plan available with limited conversations; paid plans ~$19–$99/mo (verify on site)
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Frequently asked questions

What is the best free AI customer support tool?: Tidio is our top free pick — Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent.
Are there genuinely free AI customer support tools?: Yes — 11 ai customer support tools in our directory offer a free tier or free plan, including Tidio, Chatbase, Crisp. Check each tool's free-tier limits before committing.
Do free AI customer support tools have limits?: Almost always. Free tiers typically cap usage, features, or output quality. We list each tool's pricing so you can see where the free plan ends and paid begins.