Freddy AI (Freshworks)
AI agents and copilots across Freshworks' Freshdesk support platform
Overview
Freddy AI is Freshworks' suite of AI agents and copilots that automate self-service, assist support reps, and generate insights inside Freshdesk and Freshchat. It deflects common tickets, drafts replies, and surfaces knowledge for agents. It suits mid-market teams already using or evaluating the Freshworks ecosystem.
Mid-market teams on Freshdesk/Freshchat wanting integrated AI deflection and agent assist at competitive pricing.
Companies not using Freshworks who want a fully standalone chatbot.
What people use it for
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