Gorgias vs Tidio

A side-by-side comparison of Gorgias and Tidio — pricing, free tiers, and who each tool is genuinely best for.

	Gorgias	Tidio
Tagline	AI-powered helpdesk built for ecommerce and Shopify stores	Live chat and AI chatbots for small and growing online businesses
Category	AI Customer Support	AI Customer Support
Pricing	Paid plans from ~$10/mo entry tier; AI Agent priced per automated resolution. Approximate.	Free plan; paid plans from ~$29/mo; Lyro AI add-on priced by conversations. Approximate.
Free tier
Best for	Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.	Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent.
Not for	Non-ecommerce B2B or enterprise teams needing complex, non-retail support workflows.	Large enterprises needing deep customization, advanced routing, and dedicated compliance controls.
Use cases	Ecommerce customer support Shopify order automation AI ticket resolution Social and chat support Support-driven sales	Ecommerce live chat AI chatbot for Shopify Lead capture chatbots FAQ automation Small business customer support
	Visit Gorgias	Visit Tidio

Choose it if: Ecommerce and DTC brands on Shopify wanting an AI helpdesk that handles order questions and boosts sales.

Choose it if: Small and mid-sized ecommerce and service businesses wanting affordable live chat plus an out-of-the-box AI agent.